The Advisory Group is a Maryland-based company that advises clients in the real-estate field about the effectiveness and professionalism of sales personnel. The Advisory Group conducts "secret shopping" questionnaires and investigations of sales personnel across the nation. The Advisory Group was using Excel, and having difficulty keeping track of their shoppers, surveys, and clients.
CCD has overhauled the Advisory Group's approach to secret shopping, placing both questionnaires and responses in Microsoft Access relational databases. We have worked closely with the owner of the Advisory Group to provide highly cusomized solutions and systems of reports for each of his clients. CCD has automated the system considerably, to the point where shoppers enter responses and evaluations on-line, and finished reports are delivered to customers on-line. You can learn more about "secret shopping" and see the site we created for the Advisory Group at www.advisorygroupclients.com.